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Good Services | Downe Lou

Cod Produs 9|1|375956502
Brand BIS Publishers B.V.
Lista Ofertelor
carturesti.ro
103.00 RON
Vezi oferta
Service design is a rapidly growing area of interest in design and business management.
There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one.
This book lays out the essential principles for building services that work well for users.
Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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